Effective Date: 05-10-2024

At Sapphire Hotel, we strive to provide you with a pleasant stay and a seamless booking experience. This Refund and Cancellation Policy outlines the terms under which reservations may be cancelled or modified, and the conditions for refunds.

1. General Cancellation Policy

• Standard Reservations:

At the time of booking need to pay 100% amount. Cancellations made within 7 days of the check-in date will incur a charge of 50% of the total reservation amount.

• Non-Refundable Reservations:

Reservations made under special non-refundable rates will not be eligible for refunds in the event of cancellation.

2. Modification of Reservations

Guests may modify their reservations (date changes, room types, etc.) up to 7 days before the check-in date without incurring a fee. Modifications made within 3 days of the check-in date may incur additional charges or may not be permitted, depending on availability.

3. No-Show Policy

If a guest fails to check in on the scheduled arrival date and does not notify the hotel, the reservation will be considered a “no-show.” In this case, the total amount of the reservation will be charged, and the room will be released for resale.

4. Refund Process

Refunds for eligible cancellations will be processed within 7 business days. The refund will be issued to the original payment method used during booking. Please allow additional time for your bank or credit card company to process the refund.

5. Special Circumstances

• Force Majeure:

In the event of unforeseen circumstances beyond our control (natural disasters, pandemics, etc.), we may adjust our cancellation policy as necessary. Guests will be notified of any changes.

6. Contact Information

For any questions regarding our Refund and Cancellation Policy or to make changes to your reservation, please contact us:

HOTEL SAPPHIRE

Gold Valley, Plot no.75/11/12, New Tungarli Rd, near L&T Training Center, Arsiwalla Villa

Lonavala, Maharashtra, 410401

Hotelsapphire2021@gmail.com

02114273350